If the answer to any question you have is not found below, please do not hesitate to contact us using our handy Contact Us form, and we’ll be happy to assist you further.
Q. HOW MUCH DO YOU CHARGE FOR SHIPPING?
A. Shipping charges vary by the region you are shipping to and the amount of product you are purchasing. During checkout you will be shown available shipping options from which to select, and their associated costs.
Q. CAN YOU SHIP MY ORDER VIA TWO-DAY AIR OR OVERNIGHT AIR DELIVERY SERVICE?
A. We can ship your order via FedEx Two-Day Air or Overnight Air if you see and select this optional service during checkout. You will be able to review the additional charges for these expedited shipping methods during the checkout process prior to payment. Note that both two-day and overnight shipping still require at least one additional day for processing and we do not ship orders on Fridays or weekend days.
Q. IS IT SAFE TO SHIP MEAT ACROSS THE COUNTRY?
A. Yes it is, and our shippers have 30 years experience doing just that. All our products are shipped frozen, in vacuum-sealed packages. Your order will be hand-packed into a Styrofoam cooler and more than enough dry ice will be added to ensure it stays frozen during the entire journey. When the product arrives at its destination, it will be in perfect condition to be either stored in the freezer or thawed and cooked. For more information on our packaging see Deep-Freeze Packaging.
Q. HOW DO YOU SHIP MY ORDER?
A. We ship all of your orders via the best common carrier available, FedEx. At checkout you can choose from available shipping options such as Ground or Next-Day Air. Regardless of which option you choose, you can be assured your order will be arrive safely and ready to be thawed and cooked.
Q. WHEN DO YOU SHIP?
A. Shipping perishable meat with dry ice requires a careful degree of planning and coordination to ensure speedy and safe delivery. When you select our standard shipping option, we will normally ship the order on the next available Monday or Tuesday after a full day for processing (note: we never ship the same day you order). The shipping times shown at checkout are only estimates of the time the order will be in transit and actual delivery dates are subject to stock availibility and other factors, including bad weather delays, shipper limitations, and holiday schedules. The use of dry ice in our shipments precludes us from shipping during some weeks where holidays occur mid-week. This may require us to hold your order a few extra days and ship it the following week to avoid any problems. You will receive an email with an estimated delivery date and a tracking number the evening after we ship it. If you would like a more specific shipping time estimate, information about expedited shipping, or have any questions about shipping, please contact customer care using our handy Contact Us form and we will be happy to assist you further.
Q. CAN I TRACK MY DELIVERY?
A. Yes. Simply go to the “Track Order” link at the top of our web site, or use the tracker number sent to you in the shipping confirmation email, at FedEx.com to track your order as it makes its way to its final destination. If you have any questions or concerns about your order or its shipping status, you can also contact customer service using our Contact Us form and we will be happy to look up your tracking number, and inform you of your package’s progress.
Q. DOES SOMEONE NEED TO BE HOME WHEN FEDEX DELIVERS MY ORDER?
A. No, we have requested that FedEx leave the package in a safe place at its destination rather than require a signature to ensure you receive your order without delay. Plenty of dry ice is added to each order to ensure it can stay frozen for one day over the expected transit time, just in case there is a delay in delivery. If for any reason you think that delivery in your area may be a problem on the day shown on your order status, for example a Saturday delivery to your place of work or you live in an area with high package theft, then please contact customer service using our Contact Us form so that we may coordinate with FedEx and ensure your order gets delivered quickly and efficiently. Note: American West Beef is not responsible for loss or theft of package after delivery to its destination, nor our inability to deliver due to incorrect address given at time of order by the customer. If you have any concerns about delivery, please contact us via email here.